The Nokia Care Experience

A few months back I had visited the NCC....umm.....hey wait a sec....don't start getting the patriotic feelings.Its the NOKIA CARE CENTRE, Gandhinagar.With a defunct phone in hand,a fagged out mind and a nettled expression I had reached their....the reason was my conversations had become public.People around me could know that my brother was calling me fatty and my mother's protracted recommendations to have papaya each day and the importance of milk in every human's life.Basically,I had a phone with loudspeaker mode functional and handset mode...umm...not functional.

To exacerbate my twinges the staff asked me to take my shoes off,then the girl who had to attend me had dozens of calls to attend ...shes was a busy lady...working their just for charity i guess...and yes gujarati gossip rocked the place.

I was so much heated up that you could actually make an egg on my head with a cosy cup of coffee.When I opened my mouth all kinds of theories on cultural differences,tolerance,customer satisfaction,after sales services and I even asked them does Nokia really Cares???They gaped at me.

I got my phone back the very next day all in order but the destiny loves playing games.With almighty's choice today I had to visit the same 'House of Horror' facing the same glitch in the very same handset.You won't be believe what I am going to share with you now because even my sensory organs told me not to believe what I was witnessing.It was a crème de la crème of an experience.The staff was pleasant,the ambiance was comforting and the place softly said why do you worry when we are there.I was even asked to write a testimonial on their main board .

I learnt something today.Its not how much of a monolithic a brand is and not even the amount of square feet it's outlets covers but how a human interacts with another and how much we really want to improve after accepting our mistakes with dignity.When we let our egos part with us we reach another level of humanity.They were glad to serve me and I was glad to appreciate them and together we were making a positive outlook towards ways of life.

PS:NOKIA does care....